Get in Touch
Have a question about Medicare? Need help comparing plans? We're here to help. Reach out by phone, email, or schedule a free review.
Our Office
Location
North Palm Beach, FL 33408
Located in North Palm Beach, we serve all of Palm Beach County and surrounding areas.
Hours
Monday – Friday: 8:00 AM – 6:00 PM EST
Phone and video consultations are available during business hours for your convenience.
What to Expect When You Call
Calling a Medicare advisor shouldn't feel intimidating. Here's exactly what happens when you pick up the phone, so you know what to expect before you ever dial.
No hold music — Lynsey or a team member answers directly.
We'll ask about your current plan, doctors, and medications.
The call takes 15 minutes. You'll leave with a clear answer.
What to Have Ready
You don't need to prepare anything to call, but having a few details on hand helps your advisor give you faster, more accurate answers. If you have these nearby, great — if not, we can still help.
Your Medicare card
Your Medicare card shows which parts of Medicare you already have, so your advisor can confirm your current coverage and check what additional benefits you may be eligible for.
A list of your medications
Knowing your prescriptions lets us compare drug costs across plans, so you can see which option keeps your medications affordable and avoids surprise pharmacy bills.
A list of your doctors
Sharing the doctors you see lets your advisor check each plan's network, so you can keep the providers you trust instead of being forced to switch.
Common Questions
Is the Medicare review really free?
Yes, 100% free. We're compensated by insurance carriers when you enroll, so there's never any cost to you for our guidance.
Do I have to enroll if I get a review?
Absolutely not. We provide information so you can make an informed decision. There's never any obligation or pressure to enroll.
How long does a Medicare review take?
Most reviews take 15-30 minutes. We'll review your current coverage, discuss your needs, and show you available options.
How quickly will I hear back if I send a message?
We respond to every message within one business day, and usually much sooner. If you email us, you can expect a reply within 24 hours from a licensed advisor who can answer your questions directly.
Can I text instead of call?
The fastest ways to reach us are to call directly or request a callback online. If you prefer to communicate by text, let us know and we'll do our best to accommodate.
Is there a cost to the initial consultation?
No, the initial consultation is completely free. HealthPlan Connect is paid by insurance carriers when you choose to enroll, so there's no cost to you for our advice or for the review itself.
What areas does HealthPlan Connect serve?
Founded in Florida, we serve Palm Beach County and clients statewide. We are also licensed across Florida, Texas, Arizona, Georgia, North Carolina, and South Carolina.
Ready for Your Free Medicare Review?
Get personalized guidance from a licensed Florida Medicare advisor. No obligation, no pressure.